1. Shipping Policy

• Processing Time: As a small business, we aim to process and ship orders within 2 weeks of receiving your order. Please note that processing times may vary depending on product availability, order volume, and other factors. Custom and pre-orders are subject to a longer time frame for delivery, which will be communicated from Elly Elly Studio at the time of purchase.

• Shipping Methods: We offer various shipping methods, including standard and expedited shipping, depending on your location and shipping preferences. Shipping costs and delivery times will be calculated at checkout.

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information if applicable. You can use this information to track the status of your package and estimated delivery date.

• Shipping Restrictions: We currently ship to the following countries in the European Union (EU): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. We do not ship to P.O. boxes.

2. Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and exchange policy below:

• Eligibility: To be eligible for a return or exchange, items must be unused, in their original condition and packaging, and returned within 7 days of receiving your order.

• Return Process: To initiate a return or exchange, please contact us at hello@ellyellystudio.com with your order number and reason for return. We will provide you with further instructions on how to return your item.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return.

• Refunds and Exchanges: Once your return is received and inspected, we will process your refund or exchange promptly. Refunds will be issued to the original payment method, and exchanges will be processed based on product availability.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue and provide a replacement or refund as necessary.

4. Contact Us

If you have any questions or concerns about our Shipping and Return Policy, please contact us at hello@ellyellystudio.com.

Thank you for supporting Elly Elly Studio!